Sumvora

Refund Policy

Last updated: August 6, 2026

1. Pro subscription billing

Sumvora Pro is a paid subscription. Charges for Pro are processed by Paddle, which acts as the merchant of record. Pricing, taxes, and the billing period are shown at checkout before you complete payment.

2. How to request a refund

Refund requests may be submitted through Paddle’s buyer support channels for your purchase, or by contacting Sumvora at sumvorasupport@gmail.com. Include the email used at checkout and enough detail for us to locate the transaction.

3. Refund eligibility and process

We generally consider refund requests made within 14 days of the initial Pro purchase if you have not made substantial use of Pro AI features during that period. Refunds for renewals, chargebacks related to misuse, or requests after extended use may be declined. Approved refunds are processed through Paddle back to the original payment method; timing depends on Paddle and your payment provider.

4. Cancellation and renewals

Canceling your Pro subscription stops future renewals. Cancellation does not automatically create a refund for the current billing period. After cancellation, Pro access typically continues until the end of the paid period, unless a refund is approved and access is ended earlier as part of that refund.

5. Contact

For billing or refund questions, contact sumvorasupport@gmail.com or use Paddle’s support options for your receipt.

Questions? Contact us at sumvorasupport@gmail.com.